Welcome to our FAQ section, where we’ve gathered answers to your most common questions about our enchanting garden products and services. At Foliana Central, we’re committed to making your garden transformation as seamless as possible.

About Our Products

What types of garden products do you offer?
Our curated collection includes everything to transform your outdoor space: from elegant Bistro Sets & Tête-à-Têtes to decorative Garden Sculptures & Statues, practical Garden Maintenance essentials, and enchanting Decorative & Ornamental Solar Lights. We specialise in high-quality, aesthetically pleasing garden décor that combines functionality with charm.
Are your products weather-resistant?
Most of our garden furniture and decorative items are designed for outdoor use with weather-resistant materials. However, we recommend checking individual product descriptions for specific care instructions. Delicate items like solar lights may benefit from seasonal storage.
Do you offer assembly services for garden furniture?
Currently, we don’t provide assembly services. Our garden furniture typically comes with clear assembly instructions, and most pieces are designed for straightforward setup. For larger items, you might consider professional assembly services in your area.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your address for faster checkout, and view your order history.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through encrypted channels to protect your information.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. For additional security, you may choose to pay through PayPal without sharing your card details directly with our site.

Shipping & Delivery

What are your shipping options?
We offer two delivery options:
Standard Shipping (£12.95): via DHL or FedEx, arriving 10-15 business days after dispatch
Free Shipping: via EMS for orders over £50, arriving 15-25 business days after dispatch
All orders are processed within 1-2 business days from our Manchester warehouse.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia. International customers should note that local customs may apply additional import fees, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey from our garden to yours. Tracking typically updates within 24 hours of dispatch.

Returns & Exchanges

What is your return policy?
We want you to be completely enchanted with your purchase. You may return items in original condition with packaging within 15 days of delivery. Please note that return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and details about the item you wish to return. We’ll provide return instructions and the appropriate address for your region.
What if my item arrives damaged?
We carefully pack all items, but if damage occurs in transit, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.

Additional Questions

Do you offer gift wrapping?
Currently, we don’t offer gift wrapping services. However, many of our decorative items come in attractive packaging suitable for gifting. You’re welcome to include a gift message during checkout that we’ll print on the packing slip.
Can I request special delivery instructions?
Certainly! During checkout, you may add delivery instructions in the designated field. For complex requests (like specific delivery dates), please contact us at [email protected] before placing your order so we can coordinate with our shipping partners.
How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We typically respond within 1-2 business days. Our physical address is 39 George St, Manchester, GB M8P 4EQ, though we don’t offer in-person shopping at this location.

From our Manchester roots to your garden sanctuary, we’re here to help your outdoor story blossom. If you don’t find the answer you need here, please don’t hesitate to reach out to our customer care team.