At Foliana Central, we believe your privacy should be as carefully tended as the finest English garden. This policy explains how we cultivate trust by protecting your personal information while you explore our collections of garden furniture, decorative lighting, and outdoor living essentials.

1. Information We Collect

Like selecting the perfect plants for your garden, we only gather what’s necessary to nurture your shopping experience:

  • Personal Details: Your name, email, shipping address, and contact information when you make a purchase or create an account
  • Payment Information: Encrypted card details or PayPal credentials processed securely through our payment partners
  • Garden Preferences: Products you view, purchase, or add to your wishlist to help us recommend suitable items
  • Technical Data: Browser type, IP address, and device information to improve our website’s performance

2. How We Use Your Information

We treat your data with the same care we apply to crafting our hand-finished garden furniture:

  • To process orders and deliver your chosen garden essentials
  • To provide customer support when questions arise like unexpected weeds
  • To send seasonal gardening inspiration and offers (only with your consent)
  • To improve our website’s layout and product offerings
  • To prevent fraud and maintain transaction security

3. Data Sharing & Disclosure

Your information remains primarily within our garden walls, except when necessary for:

  • Payment Processing: Sharing with Visa, MasterCard, JCB, or PayPal to complete transactions
  • Shipping Partners: Providing delivery details to trusted couriers
  • Legal Requirements: When required by law or to protect our business and customers
  • Service Providers: Carefully vetted companies assisting with website operations

We never sell your personal information to third parties.

4. Data Storage & Security

We protect your information with the same robust standards as our weather-resistant garden furniture:

  • SSL encryption for all data transmissions
  • Secure servers with limited access
  • Regular security audits and updates
  • Retention only for as long as legally required or operationally necessary

5. Your Rights

You maintain control over your personal data, just as you would your garden:

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete details
  • Deletion: Request removal of your data under certain circumstances
  • Marketing Preferences: Opt-in or out of promotional communications
  • Complaints: Lodge concerns with the Information Commissioner’s Office (ICO)

6. Cookies & Tracking Technologies

Like decorative solar lights that gently illuminate your garden path, cookies help enhance your browsing experience:

  • Essential Cookies: Required for basic site functionality and checkout
  • Performance Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Enable personalized recommendations (only with consent)

You may adjust cookie settings through your browser, though this may affect certain features.

7. International Transfers

While we primarily operate from our Manchester roots, some service providers may process data internationally. We ensure all transfers comply with UK data protection laws.

8. Policy Updates

We may occasionally update this policy as regulations evolve. Significant changes will be communicated through our website or email.

9. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer:

Email: [email protected]
Postal: 39 George St, Manchester, GB M8P 4EQ