At Foliana Central, we take as much care in crafting our returns policy as we do in selecting our garden collections. Should your purchase not bloom as expected, our straightforward returns process ensures your complete satisfaction.

Our Returns Promise

We accept returns within 15 days of delivery for most items in their original condition. Like pruning a rose bush, we’ve made the process simple and clear:

Step-by-Step Returns Process

  1. Initiate Your Return: Contact our customer care team within 15 days of receiving your order at [email protected] with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all tags attached, including our provided return label.
  4. Ship Your Return: Send via tracked courier service to our Manchester address (return shipping at your expense).
  5. Inspection & Processing: Allow 3-5 business days for processing after we receive your return.

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • Garden Chemicals: For safety reasons, all garden chemicals are final sale
  • Personalized Items: Custom-made or monogrammed products
  • Used/Damaged Goods: Items not in original condition or showing signs of use
  • Clearance Items: Marked as “final sale” at purchase

Refund Timeline & Methods

Once we receive and approve your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance Time: 5-10 business days depending on your financial institution

Note: Shipping fees are non-refundable except in cases of our error.

Exchange Policy

Prefer a different item? We’re happy to exchange for products of equal or greater value:

  1. Follow standard return procedures
  2. Indicate your desired exchange item in your return request
  3. Any price difference will be charged/refunded accordingly

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Foliana Central Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

Item Name(s): [List items]

Reason for Return: [Please specify]

Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If your garden treasure arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund without requiring return of damaged goods.

International Returns

For our global customers outside the UK:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a tracked service with insurance
  • Refunds will exclude original shipping charges

Should you have any questions about our returns policy, our customer care team is always ready to help – just as we’re here to advise on your garden design needs.