At Foliana Central, we understand that your garden is an extension of your home, and we’re committed to ensuring your complete satisfaction with every purchase. Whether you’re selecting one of our elegant bistro sets or charming garden sculptures, we want your shopping experience to be as delightful as a summer garden.

Shipping Information

We carefully package your garden treasures with the same attention we’d give our own, ensuring they arrive in perfect condition to enhance your outdoor space.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx – 10-15 business days after dispatch (£12.95)
  • Free Shipping: Via EMS for orders over £50 – 15-25 business days after dispatch

Please note: Delivery times may vary during peak seasons or due to circumstances beyond our control.

International Shipping

We’re proud to ship globally (excluding some Asian and remote regions). International customers are responsible for any customs duties or taxes that may apply in their country.

Our Returns Promise

Should your purchase not bloom as expected, our straightforward returns process ensures your complete satisfaction. We accept returns within 15 days of delivery for most items in their original condition.

Step-by-Step Returns Process

  1. Initiate Your Return: Contact our customer care team within 15 days at [email protected] with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all tags attached, including our provided return label.
  4. Ship Your Return: Send via tracked courier service to our Manchester address (return shipping at your expense).
  5. Inspection & Processing: Allow 3-5 business days for processing after we receive your return.

Refund Timeline & Methods

Once we receive and approve your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance Time: 5-10 business days depending on your financial institution

Note: Shipping fees are non-refundable except in cases of our error.

Exchange Policy

Prefer a different item from our garden collection? We’re happy to exchange for products of equal or greater value:

  • Follow standard return procedures
  • Indicate your desired exchange item in your return request
  • Any price difference will be charged/refunded accordingly

Non-Returnable Items

To maintain our high quality standards, we cannot accept returns for:

  • Garden Chemicals: For safety reasons, all garden chemicals are final sale
  • Personalized Items: Custom-made or monogrammed products
  • Used/Damaged Goods: Items not in original condition or showing signs of use
  • Clearance Items: Marked as “final sale” at purchase

Damaged or Incorrect Items

If your garden treasure arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund without requiring return of damaged goods.

International Returns

For our global customers outside the UK:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a tracked service with insurance
  • Refunds will exclude original shipping charges

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Foliana Central Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

Item Name(s): [List items]

Reason for Return: [Please specify]

Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]

Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Should you have any questions about our shipping or returns policy, our customer care team is always ready to help – just as we’re here to advise on your garden design needs.