Term and Conditions

Welcome to Foliana Central! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium garden products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users aged 18+ who wish to enhance their outdoor living spaces with quality garden furnishings and décor. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on folianacentral.com, including text, graphics, logos, product designs, and imagery, is our exclusive property or properly licensed. You may not:

• Reproduce, distribute, or modify any content without express written permission
• Use our product designs or descriptions for commercial purposes
• Systematically extract data through scraping or similar methods

2. Product Information and Descriptions

2.1 Product Accuracy

We strive for accuracy in all product descriptions, images, and specifications for our:

• Garden furniture sets and individual pieces
• Decorative items including sculptures, lighting, and planters
• Garden maintenance essentials
• Seasonal outdoor living products

Minor variations may occur due to manufacturer updates or photographic limitations. Dimensions should be verified against your space requirements.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering Process

3.1 Placing Orders

By placing an order, you:

• Agree to pay the full amount including applicable taxes and shipping
• Confirm all provided information is accurate and complete
• Authorize us to verify your payment details

3.2 Order Confirmation

Order acceptance occurs when we email your confirmation, at which point a binding contract is formed. We may refuse orders for:

• Suspected fraudulent activity
• Unavailable items
• Orders to restricted regions

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store complete payment details on our servers.

4.2 Pricing and Currency

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Promotional adjustments

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Expectations

Processing time is 1-2 business days. Delivery estimates are not guaranteed and may be affected by:

• Customs clearance for international orders
• Peak seasonal volumes
• Unforeseen logistical delays

International customers are responsible for all customs duties and import taxes.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition. The return process:

1. Contact [email protected] within 15 days with order details
2. Receive return authorization within 2 business days
3. Repackage securely with original packaging and tags
4. Ship via tracked service (customer’s expense)

6.2 Non-Returnable Items

For safety and quality reasons, we cannot accept returns for:

• Garden chemicals
• Personalized/custom items
• Used or damaged goods
• Clearance items marked “final sale”

6.3 Refund Processing

Approved refunds:

• Processed within 3-5 business days of receipt
• Issued to original payment method
• Exclude original shipping costs (unless our error)
• May take 5-10 days to appear in your account

7. Customer Responsibilities

7.1 Account Security

If you create an account, you must:

• Keep login credentials confidential
• Promptly notify us of unauthorized access
• Provide accurate and current information

7.2 Product Use and Care

You agree to:

• Follow all manufacturer care instructions
• Use garden chemicals responsibly and as directed
• Consider weather conditions when placing outdoor items

8. Liability Limitations

8.1 Product Liability

Our liability is limited to the purchase price of affected items. We’re not liable for:

• Consequential or incidental damages
• Improper product use or maintenance
• Weather-related damage to outdoor items

8.2 Website Availability

We strive for continuous site availability but aren’t liable for temporary outages due to:

• Technical maintenance
• Hosting provider issues
• Unforeseen circumstances

9. Dispute Resolution

Any disputes shall be governed by English law. We encourage customers to first contact us at [email protected] to resolve issues amicably.

10. Policy Updates

We may update these terms periodically. Continued use after changes constitutes acceptance. Significant changes will be communicated via email or site notifications.